The NDA Conflict Resolution course is tailored for all businesses and industries and for staff who may face conflict within their job roles
Course Details
- Up to 16 people
- 6 hours
Course Content
- Defining Conflict Resolution, Physical Intervention, Proportionality, Reasonability and Accountability.
- The Health & Safety at Work Act 1974, Common Law and the Human Rights Act 1998.
- Department of Health Guidance for Restrictive Intervention policies
- The difference between Restrictive and Non-Restrictive Intervention
- Different Strategies and when, how and what to implement. Recognising triggers and causes.
- Risks to staff and service users.
- Who can use PI and on whom.
- Assessments and recording methods/note making
- Defusion and De-escaltion techniques
- Good and bad practices. Challenging behaviour.
- Communication skills – verbal, non-verbal, NVC’s
- Differences between Aggression and Assertiveness. Escalation stages
- The ‘Conflict Resolution Model’
- ‘Betari Box’
- ‘Drama Triangle’
Is this the course for me?
The NDA Conflict Resolution course is tailored for all businesses and industries and for staff who may face conflict within their job roles, this can include Bars, Nightclubs, Shops, Universities, Colleges and more.
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We just need ideal dates, time, how many learners you have and full address, we will do the rest!